Tickets with clear ownership, response and resolution targets per priority, and call history attached to the customer - so nothing is answered twice or not at all.
Every request has an owner, a priority and a state you can see.
Set what "on time" means for your business, per priority level.
Phone conversations belong in the customer's history too.
You set a first-response time and a resolution time, in hours, for each priority level. One policy acts as the default when no priority-specific rule matches.
Yes - the customer portal gives them a view of their own records without needing an account in your workspace.
The modules teams usually reach for alongside this one, and the industries that lean on it hardest.
Build your workspace and start the same day. Setup takes less than ten minutes.
One subscription · Every module included · No feature gates