Operations

For the work that happens after the sale

Onboarding, enrolment, shipments, repairs, case files - multi-stage work with the right fields, documents and approvals required before anything moves forward.

Cases, not just deals

Some work isn't a sale. It's a file that moves through stages until it's done.

  • Define your own case types with the stages your process actually uses
  • Run each piece of work as a case with a visible current stage
  • Every stage change is recorded - what moved, when, and by whom
  • Case types install switched off so you can review before going live

Stage gates that hold the line

The check happens where it matters: before the case moves on.

  • Require specific fields to be filled before leaving a stage
  • Require documents to be attached before a case can progress
  • Require an approval where sign-off genuinely matters
  • Rules are enforced by the system, not by someone remembering

Documents in the right place

The file belongs to the case, not to somebody's downloads folder.

  • Define the document types your process expects
  • Attach files directly to the case they belong to
  • See at a glance what's still missing
  • Everything stays inside your workspace

Frequently asked questions

How is a case different from a deal?

A deal tracks a sale towards a value. A case tracks work towards completion - with required fields, documents and approvals at each stage. Many businesses use both.

Do I have to design case types myself?

You can, but you don't have to. Industry packages bring case types suited to your sector, and starter templates give you a working structure to adjust.

Where to go next

The modules teams usually reach for alongside this one, and the industries that lean on it hardest.

This capability, in your industry

Ready to grow with every customer?

Build your workspace and start the same day. Setup takes less than ten minutes.

One subscription · Every module included · No feature gates

Operations & Case Management · Cliento Pro