Engagement

Turn customers into members

Design membership programs with transparent scoring, automatic tiers, and real benefits - then watch engagement on every customer profile.

Membership programs

As many programs as your business needs - each with its own rules.

  • Create programs for visits, spend, referrals, or any behavior
  • Enroll customers manually or automatically
  • Per-program score, tier, and activity on every customer profile
  • Members panel with search, adjustments, and tier overrides

Scoring rules you can read

A rule builder that business owners understand.

  • Triggers and conditions in plain, structured form
  • Points, units, and formulas with a live preview
  • Rules are reusable across programs
  • Recalculate activity on demand

Tiers & benefits

Give customers a reason to reach the next level.

  • Ordered tiers with automatic progression
  • Benefits mapped per tier in one access matrix
  • Progress-to-next-tier visible per customer
  • Manual tier overrides when you need them

An auditable ledger

Every point accounted for.

  • Immutable score ledger with human-readable reasons
  • Manual adjustments logged with who and why
  • Localized entries in Persian, Arabic, and English
  • Engagement history alongside the full customer timeline

Loyalty classics included

The proven mechanics, out of the box.

  • Points with a double-entry ledger
  • Rewards and redemptions
  • Coupons with redemption tracking
  • Referral programs with conversion tracking

Frequently asked questions

What's the difference between loyalty and engagement programs?

Loyalty covers the classics - points, rewards, coupons, referrals. Engagement programs add configurable scoring rules, tiers with benefits, and per-program membership so you can model club-style relationships.

Can customers see their status?

Yes - customers see their points, membership, and progress in the customer portal, and your team sees the same picture on the customer profile.

Where to go next

The modules teams usually reach for alongside this one, and the industries that lean on it hardest.

This capability, in your industry

Ready to grow with every customer?

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One subscription · Every module included · No feature gates

Customer Engagement & Loyalty · Cliento Pro